So I signed using TCB on the 2nd June 16, and got a couple of emails later that night.
Was recommended I will get 80Mb
Got an email from BT to say my service will turn over to sse on the 27th, and to contact them before the 23rd if I want to cancel
16th(today) I come home to find my welcome pack and router TG589vac
Will need to get an engineer as I have never had fibre before and will need the faceplate changed.
I will keep you updated.
My Leaving journey
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j1mgg
- Posts: 16
- Joined: Fri Jun 03, 2016 9:57 am
My Leaving journey
Last edited by j1mgg on Mon Sep 05, 2016 7:27 am, edited 1 time in total.
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admin
- Site Admin
- Posts: 146
- Joined: Mon May 30, 2016 6:19 pm
Re: My journey
Hi j1mgg,
Welcome to the forums and thanks for posting your journey so far.
Please keep us all updated.
Thanks
James
Welcome to the forums and thanks for posting your journey so far.
Please keep us all updated.
Thanks
James
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j1mgg
- Posts: 16
- Joined: Fri Jun 03, 2016 9:57 am
Re: My journey
The engineer visited on Monday and swapped the faceplate and all was fine. The wireless range seems to be better than on the hub 4.
Some a few speed test and this is where it is going wrong. At 6 am it is fine, and during the day, nearly getting 80, but as soon as it gets to evening, it is down to under 6, can't even stream Netflix at 4k, which I could do on my ADSL.
Will do another speed test tomorrow morning, and tomorrow evening, but will be making a proper complaint if it doesn't get better soon.
Some a few speed test and this is where it is going wrong. At 6 am it is fine, and during the day, nearly getting 80, but as soon as it gets to evening, it is down to under 6, can't even stream Netflix at 4k, which I could do on my ADSL.
Will do another speed test tomorrow morning, and tomorrow evening, but will be making a proper complaint if it doesn't get better soon.
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Doogie
- Posts: 40
- Joined: Wed Jun 08, 2016 5:05 pm
Re: My journey
Join the queue...j1mgg wrote:Will do another speed test tomorrow morning, and tomorrow evening, but will be making a proper complaint if it doesn't get better soon.
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Marksfish
- Posts: 280
- Joined: Tue May 31, 2016 8:17 pm
Re: My journey
Seems to be a common problem which they are sweeping under the carpet 
Mark
Mark
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Doogie
- Posts: 40
- Joined: Wed Jun 08, 2016 5:05 pm
Re: My journey
See my remarks here: http://discussisp.com/forum/viewtopic.p ... rt=20#p403
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j1mgg
- Posts: 16
- Joined: Fri Jun 03, 2016 9:57 am
Re: My Leaving journey
After 7 weeks I was allowed to leave SSE penalty free.
Customer service I had was outstanding and the person who dealt with my issue (Stuart M) kept me upto speed all the time, jusdt a pity the broadband wasnt as good.
All connected back to BT, and it all seems well, apart from them blocking some sites.
Customer service I had was outstanding and the person who dealt with my issue (Stuart M) kept me upto speed all the time, jusdt a pity the broadband wasnt as good.
All connected back to BT, and it all seems well, apart from them blocking some sites.