My Leaving journey

Create your own post detailing your experience of joining SSE from start to finish. Use it as a journal to detail when your ordered, when you received communications, connection dates and more!
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j1mgg
Posts: 16
Joined: Fri Jun 03, 2016 9:57 am

My Leaving journey

Post by j1mgg » Thu Jun 16, 2016 5:58 pm

So I signed using TCB on the 2nd June 16, and got a couple of emails later that night.

Was recommended I will get 80Mb

Got an email from BT to say my service will turn over to sse on the 27th, and to contact them before the 23rd if I want to cancel

16th(today) I come home to find my welcome pack and router TG589vac

Will need to get an engineer as I have never had fibre before and will need the faceplate changed.

I will keep you updated.
Last edited by j1mgg on Mon Sep 05, 2016 7:27 am, edited 1 time in total.

admin
Site Admin
Posts: 146
Joined: Mon May 30, 2016 6:19 pm

Re: My journey

Post by admin » Fri Jun 17, 2016 10:35 pm

Hi j1mgg,

Welcome to the forums and thanks for posting your journey so far.

Please keep us all updated.

Thanks
James

j1mgg
Posts: 16
Joined: Fri Jun 03, 2016 9:57 am

Re: My journey

Post by j1mgg » Wed Jun 29, 2016 10:19 pm

The engineer visited on Monday and swapped the faceplate and all was fine. The wireless range seems to be better than on the hub 4.

Some a few speed test and this is where it is going wrong. At 6 am it is fine, and during the day, nearly getting 80, but as soon as it gets to evening, it is down to under 6, can't even stream Netflix at 4k, which I could do on my ADSL.

Will do another speed test tomorrow morning, and tomorrow evening, but will be making a proper complaint if it doesn't get better soon.

Doogie
Posts: 40
Joined: Wed Jun 08, 2016 5:05 pm

Re: My journey

Post by Doogie » Thu Jun 30, 2016 1:16 pm

j1mgg wrote:Will do another speed test tomorrow morning, and tomorrow evening, but will be making a proper complaint if it doesn't get better soon.
Join the queue... :(

Marksfish
Posts: 280
Joined: Tue May 31, 2016 8:17 pm

Re: My journey

Post by Marksfish » Thu Jun 30, 2016 5:22 pm

Seems to be a common problem which they are sweeping under the carpet :twisted:

Mark

Doogie
Posts: 40
Joined: Wed Jun 08, 2016 5:05 pm

Re: My journey

Post by Doogie » Fri Jul 01, 2016 1:49 pm


j1mgg
Posts: 16
Joined: Fri Jun 03, 2016 9:57 am

Re: My Leaving journey

Post by j1mgg » Mon Sep 05, 2016 7:28 am

After 7 weeks I was allowed to leave SSE penalty free.

Customer service I had was outstanding and the person who dealt with my issue (Stuart M) kept me upto speed all the time, jusdt a pity the broadband wasnt as good.

All connected back to BT, and it all seems well, apart from them blocking some sites.

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