DISCUSSISP.COM - The Unofficial Support Community for SSE Phone and Broadband Customers

Marksfish wrote:I am, but Tap3 is refusing to load now giving DNS errors. Worked on Friday night

What is Tap3

When you use the BTW tester, you do the first test (Tap1), then there is the test which is sent to the ISP (Tap2) and then there is a chance of even further diagnostics (Tap3), but you are only offered that if your line is underperforming.

Mark

Marksfish wrote:When you use the BTW tester, you do the first test (Tap1), then there is the test which is sent to the ISP (Tap2) and then there is a chance of even further diagnostics (Tap3), but you are only offered that if your line is underperforming.

Mark

Ah okay. Thanks for the clarification.

Got advised by the Plus Net forum to ring and let them know I was moving to SSE as per the email they sent asking me to call. Reminded me why I wanted to leave, person I spoke to was incredibly rude and unhelpful and couldn't understand why I wanted out.

Nooooo. SSE would do all the legwork. The only time you should contact PN is once your service has transferred so that they can close the account and process the refund (they don't always get notified when migration completes). If you have told them you are cancelling, there will probably be a cease order put on your line. If there is any hiccup in the migration period, you could find yourself with phone and broadband cut off and a £30 fee for the priviledge.

I moved from PN and didn't say a dicky bird until after the migration was successfully completed. They had been notified and the refund had already been processed.

Mark

So much conflicting information on the Plusnet forum but a Plus Net staff member advised me to call it so they were aware I was moving to SSE and could ensure the contract on the account was accurate for when SSE send them notification.

Looking at the notes they added on the account it says awaiting migration notification from SSE as advised by the customer.

Fingers crossed they don't mess it up for you.

Had someone call me to clarify everything so hopefully all will be okay.

Not a good start.

Called to check on status of order and there was apparently some sort of issue and now they need an IT guy to reset my account. No idea what this means but currently waiting for a call back but nothing has been progressed.

Apparently it's 'resolved' and the manager is pushing things through to ensure I'm not at the back of the queue. Not full of confidence but hopefully things are actually moving forward.