Billing- when?

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Nebulous
Posts:6
Joined:Wed Jun 08, 2016 6:44 pm
Billing- when?

Post by Nebulous » Sat Jun 11, 2016 7:20 am

I went live this week and it is working ok, but as far as I can see my direct debit hasn't even been set up yet. So when did you get billed? Usually phone lines are charged in advance.

Thanks

Doogie
Posts:40
Joined:Wed Jun 08, 2016 5:05 pm

Re: Billing- when?

Post by Doogie » Mon Jun 13, 2016 8:57 pm

As far as I see from the letter they sent me, billing will be quarterly.

happyman
Posts:34
Joined:Mon May 30, 2016 8:32 pm

Re: Billing- when?

Post by happyman » Mon Jun 13, 2016 10:21 pm

I asked SSE the same just today (on Live Chat) and they told me I would be billed quarterly and my first bill would be in August (I was connected last week). No Direct Debit was showing on my account yesterday when I checked, but I can see it has now been set up today.

Marksfish
Posts:280
Joined:Tue May 31, 2016 8:17 pm

Re: Billing- when?

Post by Marksfish » Thu Jun 16, 2016 1:51 pm

I rang them last month as my online account said quarterly billing. The adviser told me I would be paying monthly and my details have also now changed to variable direct debit.

Mark

Nebulous
Posts:6
Joined:Wed Jun 08, 2016 6:44 pm

Re: Billing- when?

Post by Nebulous » Fri Jun 17, 2016 6:30 am

Thanks folks - seems like I'm not alone then. I'm sure they'll want some money eventually!

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