Can't have fibre now?

Questions related to those who have not yet signed up for the SSE Broadband service and want to ask questions regarding the service before joining.
joe pineapples
Posts:16
Joined:Thu Jun 02, 2016 4:45 pm
Location:Warmsworth, Doncaster
Can't have fibre now?

Post by joe pineapples » Sat Jun 11, 2016 4:32 pm

All of a sudden (today) I put in my details here https://www.sse.co.uk/phone-and-broadba ... -broadband and it only shows ''Everyday' broadband as being available to me. Prior to that it showed the Fibre packages. I can get Fibre with BT, Sky, Plusnet, Talk Talk etc, so not sure why SSE has changed its mind. (Exchange & Cab below)
Balby exchange (Doncaster) Cab 12

admin
Site Admin
Posts:146
Joined:Mon May 30, 2016 6:19 pm

Re: Can't have fibre now?

Post by admin » Sat Jun 11, 2016 11:26 pm

I would try it again tomorrow. When I originally signed up I had a few problems with the SSE website - It was a bit temperamental.

Unless there is no capacity in the cabinet you are connected to, but that is very unlikely if you are being offered it by other ISP's. Most likely a temporary issue with their site.

happyman
Posts:34
Joined:Mon May 30, 2016 8:32 pm

Re: Can't have fibre now?

Post by happyman » Mon Jun 13, 2016 10:22 pm

Did this work for you in the end, or are you still having problems with it only offering you ADSL services ?

joe pineapples
Posts:16
Joined:Thu Jun 02, 2016 4:45 pm
Location:Warmsworth, Doncaster

Re: Can't have fibre now?

Post by joe pineapples » Tue Jun 14, 2016 10:49 am

No, still only offering ADSL.

BT Wholesale availability checker.....

Image
Balby exchange (Doncaster) Cab 12

admin
Site Admin
Posts:146
Joined:Mon May 30, 2016 6:19 pm

Re: Can't have fibre now?

Post by admin » Tue Jun 14, 2016 10:51 am

Have you tried selecting one of the fibre options first on the SSE website before inputting your phone number details ?

ie, on that page rather than entering your phone number and post code clicking on the 'Or view all products' link, selecting the Superfast or Ultrafast and then trying to place the order that way ?

joe pineapples
Posts:16
Joined:Thu Jun 02, 2016 4:45 pm
Location:Warmsworth, Doncaster

Re: Can't have fibre now?

Post by joe pineapples » Tue Jun 14, 2016 11:07 am

Clicking on the 'view all products' first just shows Adsl again. Also tried it in another browser with all cookies/cache cleared, with same results.
Balby exchange (Doncaster) Cab 12

admin
Site Admin
Posts:146
Joined:Mon May 30, 2016 6:19 pm

Re: Can't have fibre now?

Post by admin » Tue Jun 14, 2016 11:14 am

Even before you have put in your postcode and telephone number ?

joe pineapples
Posts:16
Joined:Thu Jun 02, 2016 4:45 pm
Location:Warmsworth, Doncaster

Re: Can't have fibre now?

Post by joe pineapples » Tue Jun 14, 2016 11:17 am

Yep
Balby exchange (Doncaster) Cab 12

admin
Site Admin
Posts:146
Joined:Mon May 30, 2016 6:19 pm

Re: Can't have fibre now?

Post by admin » Tue Jun 14, 2016 11:20 am

That must be a fault with the website then if you are not getting that far.

If you want me to try it on my machine (not to order, just to see if it proceeds past) just send me a private message.

Otherwise they can probably order it over the phone for you.

joe pineapples
Posts:16
Joined:Thu Jun 02, 2016 4:45 pm
Location:Warmsworth, Doncaster

Re: Can't have fibre now?

Post by joe pineapples » Tue Jun 14, 2016 11:24 am

Thanks for the offer mate. Already sent an email to my brother asking him to try it from his pc. Great minds eh :)

Needs to be done online ideally though, so I can have the cashback thing.
Balby exchange (Doncaster) Cab 12

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