Having switched to SSE from BT having been tempted by their latest round of offers I too am encountering speed issues in the evening, especially with streaming video (OTP) services such as Netflix, Amazon Prime Video, Facebook and YouTube.
I've stumbled across this forum whilst trying to research the issues. There appears to be aggressive traffic management in place for these services as can be demonstrated by using fast.com.
- Running speed test using FAST.COM in the evening which utlises netflix's servers I can see around <4Mbit/s
- Obfuscated my traffic using a VPN service and then running the same speed test I can get 60-70Mbit/s
- Running tests of speedtest.net/speedtest.btwholesale.com gives me 60-70Mbit/s around the clock, suggesting there is indeed a white list/traffic prioritisation rules for these services.
I've reported this to SSE, and they have provided me a standard form to complete. I'm assuming SSE can't/won't do anything to improve the issue so I will have to jump through hoops, collecting enough evidence for them to release me from contract without penalty?