SSE/Daisy don't show real speeds on speedtest or BT speed test.

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maui
Posts: 24
Joined: Wed Jun 22, 2016 11:11 am

Re: SSE/Daisy don't show real speeds on speedtest or BT speed test.

Postby maui » Sat Aug 06, 2016 10:55 am

potpie wrote:I have had the same. On the site they tell you to go to (btwholesale) i get a 64mb result, on speediest, broadbandspeedchecker etc.. I barely get 5Mbs

Surely this is illegal as it is totally deceptive?


Unfortunately they put in the T&C that they traffic manage - apparently when network issues occur or peak times. The SSE Manager I have been dealing with has always said this only applies to P2P traffic.

So as deceptive as it is, it is a common practice for many ISPs to manage data on their networks, and there are very few which do not, and as this is in their T&C it's not an easy get out clause.
My latest speedtest Results:
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fuzed
Posts: 28
Joined: Fri Aug 26, 2016 10:52 am

Re: SSE/Daisy don't show real speeds on speedtest or BT speed test.

Postby fuzed » Tue Aug 30, 2016 8:55 pm

just tried it on fast and test my net, got 12mb on fast, and test my net dropped to 7ish MB... shocking.

fuzed
Posts: 28
Joined: Fri Aug 26, 2016 10:52 am

Re: SSE/Daisy don't show real speeds on speedtest or BT speed test.

Postby fuzed » Mon Sep 05, 2016 10:20 am

a video of me trying to use just facebook.... sorry its a bit shakey, but shows the slow down/lag at 8pm onwards.


https://youtu.be/pacNU_ak654

403DCD
Posts: 12
Joined: Fri Aug 12, 2016 6:08 pm

Re: SSE/Daisy don't show real speeds on speedtest or BT speed test.

Postby 403DCD » Sun Sep 11, 2016 2:08 am

fuzed wrote:a video of me trying to use just facebook.... sorry its a bit shakey, but shows the slow down/lag at 8pm onwards.


https://youtu.be/pacNU_ak654



I'm not gonna bother clicking the YT link - but VOIP is prioritised on certain connections. Bear in mind (as has been stated) that "up to" means precisely that. If you've got numerous wifi stuff, it's gonna make a difference.

Anymore help? PM me.

M@SSE

brandonsbillingham
Posts: 106
Joined: Fri Jul 08, 2016 7:29 pm

Re: SSE/Daisy don't show real speeds on speedtest or BT speed test.

Postby brandonsbillingham » Sun Sep 11, 2016 8:50 am

Every night at 7-10pm the internet nose dives. Can't pretend that going from 74mbps at 6mb to sometimes 3mbps at 7pm isn't a huge issue

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deanos
Posts: 55
Joined: Tue Jun 07, 2016 3:31 pm

Re: SSE/Daisy don't show real speeds on speedtest or BT speed test.

Postby deanos » Sun Sep 11, 2016 10:27 am

It does not matter if they have it in the t+c's about throttling, there is a guaranteed minimum you should be getting and if its below that then its not good enough and its a valid reason to leave

http://www.bbc.co.uk/newsbeat/article/3 ... -your-deal

fuzed
Posts: 28
Joined: Fri Aug 26, 2016 10:52 am

Re: SSE/Daisy don't show real speeds on speedtest or BT speed test.

Postby fuzed » Mon Sep 12, 2016 10:18 pm

mines the same, I've spent 30quid on a VPN and low and behold traffic speeds right up with the VPN enabled, it appears they are majorly traffic shaping.

My service is not usable without the VPN running, but I'm seeing speed tests with 69/70mb with it enabled, as soon as it's disabled its dropping to 4 to 6mb this evening.

I'm not paying for such a poor service, I've had the Openreach engineer out and told him it was a waste of his time, but let him do his work etc, and told him about the traffic management issues.

So the ball is now in SSE's court, I've asked them to guarantee I can leave without penalty should they not be able to fix the issues, and they have agreed, will keep this post updated.

T&C's aside, they service should be useable, no matter what, there is no excuse to be providing such a poor service.

DJC1690
Posts: 4
Joined: Sun Aug 28, 2016 5:05 pm

Re: SSE/Daisy don't show real speeds on speedtest or BT speed test.

Postby DJC1690 » Wed Sep 14, 2016 1:02 am

heres mine
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fuzed
Posts: 28
Joined: Fri Aug 26, 2016 10:52 am

Re: SSE/Daisy don't show real speeds on speedtest or BT speed test.

Postby fuzed » Thu Sep 22, 2016 9:52 am

not great is it, actually had speeds of 0.6MBs the other day!!!! that was shocking.

Waiting for Michael Marley, manager at SSE Social Media team to get back to me.

Honestly I am truly disappointed, as it was a good service up until now, and I would have stayed put if they hadn't had so many damn issues.

Marksfish
Posts: 280
Joined: Tue May 31, 2016 8:17 pm

Re: SSE/Daisy don't show real speeds on speedtest or BT speed test.

Postby Marksfish » Thu Sep 22, 2016 5:38 pm

Michael is okay. He sorted my issues and early release, but only after it was escalated to him. After that it was sorted in a few days.

Mark


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