Due to migrate in 21st June 2016

Create your own post detailing your experience of joining SSE from start to finish. Use it as a journal to detail when your ordered, when you received communications, connection dates and more!
Marksfish
Posts: 280
Joined: Tue May 31, 2016 8:17 pm

Due to migrate in 21st June 2016

Postby Marksfish » Fri Jun 03, 2016 3:11 pm

I thought it time to start my own thread, having jumped in on others already.

I have my welcome pack from SSE, still no router, but migration is almost 3 weeks away. I have received a email from +Net today saying that my service is due to cease with them on 21st June, so can only assume that is switch over day. We are on holiday until 26th, so won't be able to see what is happening for the first few days. I may contact SSE and see if I can hold the date back, just in case of any problems.

Watch this space as they say :mrgreen:

Mark

Marksfish
Posts: 280
Joined: Tue May 31, 2016 8:17 pm

Re: Due to migrate in 21st June 2016

Postby Marksfish » Wed Jun 08, 2016 5:34 pm

Still hadn't heard anything from SSE about my migration date, but I have had an email from the losing provider saying which date. I took the plunge and telephoned them today to see what was going on. I had to explain that there would be no point in sending an engineer as I already have fibre, won't be here and won't be paying for a failed visit (if indeed they were to turn up~). I was also enquiring when the router would be sent as I didn't want it sitting around the sorting office while away and would want to plug it in once I get home and not wait to be able to fetch it, as I am back at a weekend. I was then told a delivery attempt had been made yesterday and a card left. Erm,no. No card left yesterday, but it has now been left at the local Post Office apparently. Not sure how to get it without the card, but will try tomorrow hopefully.

Looking at some of the speed tests on here, it is looking a bit worrying with regards capacity in peak time.

I won't have to worry about it now until I get back.

Mark

admin
Site Admin
Posts: 145
Joined: Mon May 30, 2016 6:19 pm

Re: Due to migrate in 21st June 2016

Postby admin » Wed Jun 08, 2016 5:35 pm

Mine was delivered by ParcelForce if that helps - In which case it would go back to the ParcelForce depot (rather than Royal Mail / Post Office) - Although yours may have been sent by regular post.

Marksfish
Posts: 280
Joined: Tue May 31, 2016 8:17 pm

Re: Due to migrate in 21st June 2016

Postby Marksfish » Wed Jun 08, 2016 5:40 pm

SSE told me that after the "failed delivery" it is at the local Post Office, just need to get there during opening hours as Welwyn Garden City is a bit of a trek. I don't mind, but a card to let me know they had been would have been good, otherwise I would have gone on holiday none the wiser and by the time I got back, it would have been returned to sender :|

Marksfish
Posts: 280
Joined: Tue May 31, 2016 8:17 pm

Re: Due to migrate in 21st June 2016

Postby Marksfish » Fri Jun 10, 2016 5:11 pm

With this being my last day of +Net use before migration, I thought I would run some comparison tests, but it appears my connection is playing up today!! These tests are on a 41meg sync and pretty poor for my connection which usually sees 36+

Image

Image

My Samknows graph is pretty erratic too...

So appears I will have to use the stored results in my switchover comparisons :roll:

Mark

Marksfish
Posts: 280
Joined: Tue May 31, 2016 8:17 pm

Re: Due to migrate in 21st June 2016

Postby Marksfish » Wed Jun 22, 2016 7:15 am

Well, 21st has been and gone and I am still with my old provider!!

Not sure what is going on as I am still away until next week, but I do know that my webcam is still streaming from my old Billion router as the SSE router is sat in the conservatory waiting to be connected!!

Mark

Marksfish
Posts: 280
Joined: Tue May 31, 2016 8:17 pm

Re: Due to migrate in 21st June 2016

Postby Marksfish » Fri Jun 24, 2016 2:43 pm

Still not convinced that my migration has taken place some 3 days later...

My webcam is still streaming live to me out here, which surely it shouldn't be doing if I had migrated into SSE from Plusnet? I doubt very much my connection would take the same login details, and my no- ip control panel says the dynamic address it is streaming from is allocated to +Net.

I have tried to involve SSE through Facebook, but they insist on using some online forms for which I can't answer some questions. They also want me to plug the router in so that they can run some tests, when they know I am out of the country!!

Today I have received an email from +Net saying my account will be cancelled on 26th, so I can't do anything about it until the 27th as I will be home late on the 26th.

Not quite the seamless transfer I was expecting :twisted:

Marksfish
Posts: 280
Joined: Tue May 31, 2016 8:17 pm

Re: Due to migrate in 21st June 2016

Postby Marksfish » Mon Jun 27, 2016 9:20 pm

Came back off holiday tonight and my old router was still holding my PN connection, as suspected and not really sure why. I disconnected the power and it wouldn't reconnect, so plugged in the SSE router. After several false starts it began working and I have a basic set up. My very fisrt speed test is a little disappointing:

Image

The second one half hour later was dismal, running off the Sandy exchange:

Image

Will start a speed tests thread tomorrow and am waiting for my Samknows box to register the change in connection.

Mark

Marksfish
Posts: 280
Joined: Tue May 31, 2016 8:17 pm

Re: Due to migrate in 21st June 2016

Postby Marksfish » Wed Jun 29, 2016 5:14 pm

My speeds from 3pm are woeful. 0.1Mbps recored on the speedtest last night, slower than my dial up connection!!!

I am struggling to use forums and basic web browsing. 6am in the morning and all is fine. Congestion on the system won't even allow me to run speed tests after 9pm.

I will be complaining and stating the service is not fit for purpose.

Mark

Marksfish
Posts: 280
Joined: Tue May 31, 2016 8:17 pm

Re: Due to migrate in 21st June 2016

Postby Marksfish » Tue Jul 12, 2016 5:50 pm

My journey with SSE has been painful. Fantastic service through the day, but come evening the slowdowns are horrendous. Lots of email tennis back and forth to the head of customer service and lost of "you have to use the BT Wholesale checker" to register the slowdown, which BTW doesn't recognise.

However, finally got a call from a broadband tech yesterday, explained my results and I was listened to. I explained all the "other" speed tests I had done, all the download sites I had used and how the slowdown only happened between 2pm and midnight. The result is a new router being sent out and a filter. i have to remove the BTO faceplate and put it in the test socket (I didn't realise plug in filters worked with fibre). We'll see how it fgoes from there.

Mark


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