Billing errors
Posted: Tue Aug 16, 2016 3:52 pm
Not a happy bunny
My first bill was incorrect. I was charged for caller id, which I do not have.
I was offered a compensation payment for bad service to be refunded to me, it hasn't arrived.
My new bill has been generated today. I have termination charges on the bill, which were to be waived. I see my compensation has been deducted from the bill and they have waived some of the charges (less the compensation).
To say I am fuming is an understatement
Mark
My first bill was incorrect. I was charged for caller id, which I do not have.
I was offered a compensation payment for bad service to be refunded to me, it hasn't arrived.
My new bill has been generated today. I have termination charges on the bill, which were to be waived. I see my compensation has been deducted from the bill and they have waived some of the charges (less the compensation).
To say I am fuming is an understatement
Mark