First bill received

Discuss anything else related to SSE Broadband
Marksfish
Posts:280
Joined:Tue May 31, 2016 8:17 pm
First bill received

Post by Marksfish » Sat Jul 16, 2016 7:36 pm

So, the first bill has arrived and it is incorrect.... Why doesn't that surprise me?

Nothing major, the total amount is £20.41 (not sure how they got that amount?) but it clearly shows a charge for caller display. Caller display is not activated on my line and I have already told them and asked them to activate it to no avail. Hopefully it won't be as much of a saga as the speed issue was (ongoing).

Mark

brandonsbillingham
Posts:106
Joined:Fri Jul 08, 2016 7:29 pm

Re: First bill received

Post by brandonsbillingham » Sun Jul 17, 2016 9:08 am

Less than the £21 quoted... interesting!

admin
Site Admin
Posts:146
Joined:Mon May 30, 2016 6:19 pm

Re: First bill received

Post by admin » Sun Jul 17, 2016 9:41 am

It must be less than the £21 because of a part month.

How did you get the bill so soon though ? - I was connected at the beginning of June but told it is quarterly billing so won't get my first bill until September.

Marksfish
Posts:280
Joined:Tue May 31, 2016 8:17 pm

Re: First bill received

Post by Marksfish » Sun Jul 17, 2016 10:41 am

I questioned the quarterly billing at the beginning and was told their system couldn't handle monthly billing as it was set up for power. However, the operator did say that I wold still be paying monthly. It also looks like you are correct about the billing cycle.:
bill1.png
bill2.png
You do not have the required permissions to view the files attached to this post.

brandonsbillingham
Posts:106
Joined:Fri Jul 08, 2016 7:29 pm

Re: First bill received

Post by brandonsbillingham » Sun Jul 17, 2016 2:28 pm

Interesting breakdown on the discounts. How come one shows as monthly and the other June - December?

Marksfish
Posts:280
Joined:Tue May 31, 2016 8:17 pm

Re: First bill received

Post by Marksfish » Sun Jul 17, 2016 3:58 pm

Good point, I have no idea. Something else for me to bring up with them though 8-)

brandonsbillingham
Posts:106
Joined:Fri Jul 08, 2016 7:29 pm

Re: First bill received

Post by brandonsbillingham » Sun Jul 17, 2016 5:17 pm

The total charge is £21 forever, maybe they just display it on the bill in an odd way. Guess the contract they sent in the welcome pack is ultimately what you've committed to. Hopefully but an oddity of their billing system (Vodafones is equally odd)

Marksfish
Posts:280
Joined:Tue May 31, 2016 8:17 pm

Re: First bill received

Post by Marksfish » Sun Jul 17, 2016 7:35 pm

My deal was £21 for 18 months.

brandonsbillingham
Posts:106
Joined:Fri Jul 08, 2016 7:29 pm

Re: First bill received

Post by brandonsbillingham » Sun Jul 17, 2016 7:56 pm

Sorry yes 18 months.

I meant to say £21 for the duration of the contract. When did you ask to add Caller ID or did they just take that from your last line?

Marksfish
Posts:280
Joined:Tue May 31, 2016 8:17 pm

Re: First bill received

Post by Marksfish » Sun Jul 17, 2016 8:06 pm

In my letter that I received once my service went live, it said all services already on the line would be transferred over. I had caller id with Plusnet, but it certainly hasn't carried over, but is most definitely billed for.....

Post Reply