An Update for you all.

Discuss anything else related to SSE Broadband
fuzed
Posts: 28
Joined: Fri Aug 26, 2016 10:52 am

An Update for you all.

Postby fuzed » Wed Dec 07, 2016 11:22 pm

So I've been with SSE for over a year now, and had little or no problems until a few months ago when I noticed slow downs whilst video calling, slow connectivity etc, but only whilst connected to wireless.

So I jumped onto the forum and got some great feedback and conducted many many tests using testmy.net and fast.com, and found that the speeds I was getting were atrocious. I'm talking 1.6mb, 4mb, 5.6mb etc., all after 8pm.

I logged a call and waited for a call back... NOTHING. So I opted to post on their FB page until someone took notice, and boy did they.

I have to say the social media team were great, and they worked hard to rectify and try and diagnose the issues, however, they didn't seem to understand or want to understand that traffic shaping/contention on the line etc. was the main cause of the issue.

I kept on going, pushing to have a get out clause, and or rectify the issue. So I was offered the option to be moved to the TTB network, so I thought hey why not. I was told that not many people were on the network. I did ask if this was managed by Daisy, but I didn't get a direct answer at the time. Only later to find out that it was also managed by these guys.

Anyway the migration happened after a few failed attempts and the service was GREAT for about 2/3 weeks... low an behold as of last week I started to notice slow downs again.

basically the same speed issues I was getting previously, on a new network with less contention supposedly. I wonder how many people have been moved to the TTB network and promised that the issues were/are resolved.

Anyway I've had enough and decided that I am now going to find a new supplier, I'm currently deciding between cloudscape connect and spitfire (we use spitfire at work and they are good).

Anyway here's a few speed tests as of the last few days to give you an idea of the speeds I'm getting with an ethernet cable plugged in.


mm/dd/yyyy hh:mm:ss Score Mbps
12/07/2016 23:19 8
12/07/2016 23:13 7.55
12/07/2016 23:08 5.56
12/06/2016 22:26 22.91
12/06/2016 22:21 36.33
12/06/2016 22:16 34.75
12/06/2016 22:11 46.8
12/06/2016 22:05 16.25
12/06/2016 22:00 15.29
12/06/2016 21:55 22.11
12/06/2016 21:50 18.01
12/06/2016 21:45 12.93
12/06/2016 21:40 12.54
12/06/2016 21:35 15.74
12/06/2016 21:29 9.71
12/06/2016 21:14 8.53
12/06/2016 21:09 17.95
12/06/2016 21:04 15.3
12/06/2016 20:59 22.4
12/06/2016 20:53 31.15
12/06/2016 20:48 11.39
12/06/2016 20:42 26.38
12/06/2016 20:37 29.89
12/06/2016 20:32 30.17
12/06/2016 20:27 15.11
12/06/2016 20:21 39.73
12/06/2016 20:16 19.67
12/06/2016 20:11 30.91
12/06/2016 20:06 16.84
12/06/2016 20:01 33.34
12/06/2016 19:56 56.38
12/06/2016 19:51 57.49
12/06/2016 19:46 44.46
12/06/2016 19:42 44.48
12/06/2016 19:37 42.16
12/06/2016 19:32 53.1
12/05/2016 22:58 50.42
12/05/2016 22:53 53.33
12/05/2016 22:48 54.03
12/05/2016 22:43 50.68
12/05/2016 22:38 51.55
12/05/2016 22:32 31.93
12/05/2016 22:27 34.7
12/05/2016 22:22 16.49
12/05/2016 22:17 17.17
12/05/2016 22:12 2.99
12/05/2016 22:06 3.36
12/05/2016 22:00 3.53

brandonsbillingham
Posts: 106
Joined: Fri Jul 08, 2016 7:29 pm

Re: An Update for you all.

Postby brandonsbillingham » Sun Jan 01, 2017 9:47 pm

They migrated me to a 'new server' a couple of months back without ever really explaining what that was. I'm not sure what I've been migrated to, I'm assuming when you say TTB you mean Talk Talk Business? How can I check?

Either way been seeing great consistent 75/18 since.

admin
Site Admin
Posts: 143
Joined: Mon May 30, 2016 6:19 pm

Re: An Update for you all.

Postby admin » Mon Jan 02, 2017 12:26 pm

That is fantastic news.

I assume if you use a website such as https://www.iplocation.net/ it will give details of the 'ISP' and assume this will show as TalkTalk rather than Daisy ?

Please post back your results.

brandonsbillingham
Posts: 106
Joined: Fri Jul 08, 2016 7:29 pm

Re: An Update for you all.

Postby brandonsbillingham » Mon Jan 02, 2017 6:28 pm

admin wrote:That is fantastic news.

I assume if you use a website such as https://www.iplocation.net/ it will give details of the 'ISP' and assume this will show as TalkTalk rather than Daisy ?

Please post back your results.


Nope shows Daisy. Who knows what new server they moved me to but it makes world of difference. Torrents get full speeds as well

fuzed
Posts: 28
Joined: Fri Aug 26, 2016 10:52 am

Re: An Update for you all.

Postby fuzed » Fri Jan 06, 2017 7:05 pm

its supposedly TTB - however no one seems to know what their TTB is, I think its their Talk Talk Business network which is managed by Daisy still, which is pretty much the same crap show.

I've not done any speed tests recently as the service has been behaving, but I was away for a week and half before christmas, shall run some tests today/over the weekend and see if their is any change.

brandonsbillingham
Posts: 106
Joined: Fri Jul 08, 2016 7:29 pm

Re: An Update for you all.

Postby brandonsbillingham » Sat Jan 07, 2017 9:25 am

This is the last week report from the Samknows box, 1 blip

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