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Re: SSE/Daisy don't show real speeds on speedtest or BT speed test.
Posted: Sat Aug 06, 2016 10:55 am
by maui
potpie wrote:I have had the same. On the site they tell you to go to (btwholesale) i get a 64mb result, on speediest, broadbandspeedchecker etc.. I barely get 5Mbs
Surely this is illegal as it is totally deceptive?
Unfortunately they put in the T&C that they traffic manage - apparently when network issues occur or peak times. The SSE Manager I have been dealing with has always said this only applies to P2P traffic.
So as deceptive as it is, it is a common practice for many ISPs to manage data on their networks, and there are very few which do not, and as this is in their T&C it's not an easy get out clause.
Re: SSE/Daisy don't show real speeds on speedtest or BT speed test.
Posted: Tue Aug 30, 2016 8:55 pm
by fuzed
just tried it on fast and test my net, got 12mb on fast, and test my net dropped to 7ish MB... shocking.
Re: SSE/Daisy don't show real speeds on speedtest or BT speed test.
Posted: Mon Sep 05, 2016 10:20 am
by fuzed
a video of me trying to use just facebook.... sorry its a bit shakey, but shows the slow down/lag at 8pm onwards.
https://youtu.be/pacNU_ak654
Re: SSE/Daisy don't show real speeds on speedtest or BT speed test.
Posted: Sun Sep 11, 2016 2:08 am
by 403DCD
fuzed wrote:a video of me trying to use just facebook.... sorry its a bit shakey, but shows the slow down/lag at 8pm onwards.
https://youtu.be/pacNU_ak654
I'm not gonna bother clicking the YT link - but VOIP is prioritised on certain connections. Bear in mind (as has been stated) that "up to" means precisely that. If you've got numerous wifi stuff, it's gonna make a difference.
Anymore help? PM me.
M@SSE
Re: SSE/Daisy don't show real speeds on speedtest or BT speed test.
Posted: Sun Sep 11, 2016 8:50 am
by brandonsbillingham
Every night at 7-10pm the internet nose dives. Can't pretend that going from 74mbps at 6mb to sometimes 3mbps at 7pm isn't a huge issue
Re: SSE/Daisy don't show real speeds on speedtest or BT speed test.
Posted: Sun Sep 11, 2016 10:27 am
by deanos
It does not matter if they have it in the t+c's about throttling, there is a guaranteed minimum you should be getting and if its below that then its not good enough and its a valid reason to leave
http://www.bbc.co.uk/newsbeat/article/3 ... -your-deal
Re: SSE/Daisy don't show real speeds on speedtest or BT speed test.
Posted: Mon Sep 12, 2016 10:18 pm
by fuzed
mines the same, I've spent 30quid on a VPN and low and behold traffic speeds right up with the VPN enabled, it appears they are majorly traffic shaping.
My service is not usable without the VPN running, but I'm seeing speed tests with 69/70mb with it enabled, as soon as it's disabled its dropping to 4 to 6mb this evening.
I'm not paying for such a poor service, I've had the Openreach engineer out and told him it was a waste of his time, but let him do his work etc, and told him about the traffic management issues.
So the ball is now in SSE's court, I've asked them to guarantee I can leave without penalty should they not be able to fix the issues, and they have agreed, will keep this post updated.
T&C's aside, they service should be useable, no matter what, there is no excuse to be providing such a poor service.
Re: SSE/Daisy don't show real speeds on speedtest or BT speed test.
Posted: Wed Sep 14, 2016 1:02 am
by DJC1690
heres mine
Re: SSE/Daisy don't show real speeds on speedtest or BT speed test.
Posted: Thu Sep 22, 2016 9:52 am
by fuzed
not great is it, actually had speeds of 0.6MBs the other day!!!! that was shocking.
Waiting for Michael Marley, manager at SSE Social Media team to get back to me.
Honestly I am truly disappointed, as it was a good service up until now, and I would have stayed put if they hadn't had so many damn issues.
Re: SSE/Daisy don't show real speeds on speedtest or BT speed test.
Posted: Thu Sep 22, 2016 5:38 pm
by Marksfish
Michael is okay. He sorted my issues and early release, but only after it was escalated to him. After that it was sorted in a few days.
Mark