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Can't have fibre now?
Posted: Sat Jun 11, 2016 4:32 pm
by joe pineapples
All of a sudden (today) I put in my details here
https://www.sse.co.uk/phone-and-broadba ... -broadband and it only shows ''Everyday' broadband as being available to me. Prior to that it showed the Fibre packages. I can get Fibre with BT, Sky, Plusnet, Talk Talk etc, so not sure why SSE has changed its mind. (Exchange & Cab below)
Re: Can't have fibre now?
Posted: Sat Jun 11, 2016 11:26 pm
by admin
I would try it again tomorrow. When I originally signed up I had a few problems with the SSE website - It was a bit temperamental.
Unless there is no capacity in the cabinet you are connected to, but that is very unlikely if you are being offered it by other ISP's. Most likely a temporary issue with their site.
Re: Can't have fibre now?
Posted: Mon Jun 13, 2016 10:22 pm
by happyman
Did this work for you in the end, or are you still having problems with it only offering you ADSL services ?
Re: Can't have fibre now?
Posted: Tue Jun 14, 2016 10:49 am
by joe pineapples
No, still only offering ADSL.
BT Wholesale availability checker.....
Re: Can't have fibre now?
Posted: Tue Jun 14, 2016 10:51 am
by admin
Have you tried selecting one of the fibre options first on the SSE website before inputting your phone number details ?
ie, on that page rather than entering your phone number and post code clicking on the 'Or view all products' link, selecting the Superfast or Ultrafast and then trying to place the order that way ?
Re: Can't have fibre now?
Posted: Tue Jun 14, 2016 11:07 am
by joe pineapples
Clicking on the 'view all products' first just shows Adsl again. Also tried it in another browser with all cookies/cache cleared, with same results.
Re: Can't have fibre now?
Posted: Tue Jun 14, 2016 11:14 am
by admin
Even before you have put in your postcode and telephone number ?
Re: Can't have fibre now?
Posted: Tue Jun 14, 2016 11:17 am
by joe pineapples
Yep
Re: Can't have fibre now?
Posted: Tue Jun 14, 2016 11:20 am
by admin
That must be a fault with the website then if you are not getting that far.
If you want me to try it on my machine (not to order, just to see if it proceeds past) just send me a private message.
Otherwise they can probably order it over the phone for you.
Re: Can't have fibre now?
Posted: Tue Jun 14, 2016 11:24 am
by joe pineapples
Thanks for the offer mate. Already sent an email to my brother asking him to try it from his pc. Great minds eh
Needs to be done online ideally though, so I can have the cashback thing.
