DISCUSSISP.COM - The Unofficial Support Community for SSE Phone and Broadband Customers

Posted: **Sun Aug 14, 2016 6:28 am**

403DCD wrote:Rules are now relaxed a bit - PhoneBb now available to all if asked directly. CSAs not to push it. Pffft.

Will this change online soon or is it simply ring up and ask?

Posted: **Sun Aug 14, 2016 8:59 am**

brandonsbillingham wrote: Will this change online soon or is it simply ring up and ask?

Depends on BT/Openreach availability in your area - and THAT is the bottleneck. We have the capacity; if you have a standard line (ie- non-cable) and want to switch you'll be stuffed on a queue. If you're an SSE customer you'll be bumped up.

The official line is that we're not to offer it - but if an existing SSE customer asks about it, then promote. Pretty poor really.

Anyone can read into that what they wish - I can't comment (although I detest some policies - this being one of them).

403DCD

Posted: **Sun Aug 14, 2016 9:58 am**

403DCD wrote: We have the capacity; if you have a standard line (ie- non-cable) and want to switch you'll be stuffed on a queue.

So what about people who are lacking the standard lines? Can SSE sort that?

DISCUSSISP.COM - The Unofficial Support Community for SSE Phone and Broadband Customers

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