Order Placed for Transfer to BT from SSE

Questions related to those who have not yet signed up for the BT Broadband service and want to ask questions regarding the service before joining.
happyman
Posts: 34
Joined: Mon May 30, 2016 8:32 pm

Order Placed for Transfer to BT from SSE

Postby happyman » Thu Aug 04, 2016 8:05 pm

After agreeing with SSE that I wasn't prepared to have an engineer visit as this issue is obviously not on my side but theirs, they agreed to waive my termination fees.

I therefore went ahead and signed up to BT last night. Topcashback increased their cashback rates yesterday for BT so it was perfect timing.

My transfer is due in exactly 2 weeks time.

Marksfish
Posts: 279
Joined: Tue May 31, 2016 8:17 pm

Re: Order Placed for Transfer to BT from SSE

Postby Marksfish » Thu Aug 04, 2016 9:06 pm

All the best with your move.

Marksfish
Posts: 279
Joined: Tue May 31, 2016 8:17 pm

Re: Order Placed for Transfer to BT from SSE

Postby Marksfish » Tue Aug 09, 2016 6:58 pm

Do you have to pay the activation charge considering you already have fibre? I have tried to ask the question, but it seems the call centre don't understand :roll: Doesn't bode well..

happyman
Posts: 34
Joined: Mon May 30, 2016 8:32 pm

Re: Order Placed for Transfer to BT from SSE

Postby happyman » Tue Aug 09, 2016 8:53 pm

Yes, I have had to pay the activation fee, but SSE have kindly offered to cover the costs of the move - due to the previous issues.

happyman
Posts: 34
Joined: Mon May 30, 2016 8:32 pm

Re: Order Placed for Transfer to BT from SSE

Postby happyman » Wed Aug 17, 2016 11:15 am

Due to be transferred over to BT tomorrow.

The router has arrived today by Royal Mail with the TV Box due by Parcelforce at some point today too.

happyman
Posts: 34
Joined: Mon May 30, 2016 8:32 pm

Re: Order Placed for Transfer to BT from SSE

Postby happyman » Wed Oct 12, 2016 7:34 pm

Just to update everyone - I've been back with BT for just short of two months now and are no longer experiencing the slow down issues I was previously experiencing with SSE.

My evening speeds are the same as my day time speeds and are very good.

Maybe once SSE have ironed out their issues it will be a good service.


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